Product Warranty


Product Warranty FAQ

Q: Can I get some samples? are they free?

A: Of course, but samples are not free.

Q: What is the shipping method?

A: Samples are shipped by DHL, FedEx or UPS, bulk orders are still by express or by air transport.

Q: What's the delivery time?

A: Depend on product and quantity of your order, sample could be sent to you in 3 work days after receiving balance.The delivery time of DHL express is 5 to 7 days.

Q: What about payment?

A: Payment terms: T/T, Paypal etc.

Q: Can you list the product of your company?

A: Handheld Scanner, Desktop Scanner, OEM & ODM(Scan Engine and Fixed Mount), Access Control, Video Surveillance(Indoor Smart Camera and Outdoor Smart Camera)

Q: Where can we download the SDK/user manual for some of your products?

A: SDK/User manual will be sent to you by email after the sample order.

Q: Warranty time?

A: 2 year. Free maintenance and replacement for the first year, and a maintenance fee for the second year based on damaged parts.

Q: Do you provide Evaluation Kit for testing barcode scan engine?

A: Yes, but you need to pay for EVK separately.

Q: Product OEM?

A: Yes, but it requiries the certain MOQ and the cost need to be added separately.

Q: Customer service?

A: Any questions of product after your receipt, please contact us, we'll reply you in 24 hours.